Privacy Policy

Date: May 2024 

1.General

For us, JRMatch GmbH, Paul-Ehrlich-Gasse 28/1/7, 1190 Vienna (“JRMatch“, “we“, “us“), the protection of your personal data is a matter of utmost importance. Thus, we comply with all the applicable provisions on data protection, in particular the General Data Protection Regulation (“GDPR“), the Austrian Data Protection Act (Datenschutzgesetz, “DSG“) and the Austrian Telecommunications Act (Telekommunikationsgesetz, “TKG“). 

This privacy policy informs you about the type, scope and purposes of the collection and processing of your personal data when using our app and website. 

Data controller:
Name: JRMatch GmbH
Address: Paul-Ehrlich-Gasse 28/1/7, 1190 Vienna
Phone: +43 (0) 6649405424
E-mail: data@agent-love.com

2. What is personal data?

Personal data refers to information about data subjects (natural persons) whose identity is determined or at least identifiable (eg, name, e-mail address or IP-address). 

3. What data do we collect from users of our app?

3.1. Registration and Account

When you register to our app as main user (“User“), we process your name and e-mail address. Furthermore, we process data about other users/missions you have matched. In our app, you may use the chat function. By doing so, we process the data you voluntarily provide in the chat. Moreover, we may send you in-app notifications about new messages in the chat and new matches. We collect and process this data to provide you with our app and services. Thus, the legal basis is Art 6 para 1 lit b GDPR. 

When the User registers an account within our app to match his/her friend (“Mission“), we process the following data of the Mission:

• Name
• E-mail address
• Prospective meeting location/presumed city of residence
• Gender
• Year of birth
• Character description
• Personal interests
• Sexual preferences and sexual orientation. 

We process this personal data according to the Mission’s explicit consent pursuant to Art 6 para 1 lit a GDPR and Art 9 para 2 lit a GDPR. After User registration and before creating a Mission’s profile, the User confirms by clicking a checkbox that the data provided about the Mission is accurate and that he/she has the authorization to provide the personal data of the Mission. The User expressly declares that he/she has obtained explicit consent of the Mission for processing the respective personal data, including in particular sensitive data on sexual orientation, for the provision of our services. Consent can be withdrawn at any time without giving reasons and with effect for the future, eg by the procedure described below. 

The User can review and change the information provided at any time via the app. In case the User amends personal data about the Mission, the Mission will receive a notification to the e-mail address provided during the registration process. If the Mission does not (or no longer) agree with the processing of its personal data, he/she can cancel the project with one click. In addition, the Mission can request the currently processed profile data by clicking in a link that is sent in every e-mail. In this case, the Mission will receive an e-mail with the information contained in his/her profile data to his/her registered e-mail address. 

3.2.Usage data

During the use of our app, we automatically process the following technically necessary data (Sec 165 para 3 TKG): 

• IP address of your device
• Language preferences
• Operating system
• Screen resolution
• Data about your user behavior necessary for the purposes below (eg consent management, time of the visit, websites that are accessed by the user’s system via our website). 

We process this data to provide the app, improve our services, ensure data security and enhance ease of use. In case of security breaches, errors or malfunctions, this data enables us to restore the usual usability of the app more quickly. Thus, we collect and process this data based on our and your legitimate interests pursuant to Art 6 Abs 1 lit f GDPR in ensuring the security, development and improvement of the ease of use of our app. 

3.3.Customer Service and Help Center

If you contact us via the contact details mentioned in the app, we process your personal data (name, contact details such as e-mail address, phone number, account data as well as your inquiry) for the purpose of processing and responding to your request. The legal basis is the fulfilment of our contractual obligations pursuant to Art 6 para 1 lit b GDPR or our legitimate interests pursuant to Art 6 para 1 lit f GDPR in swift responding to possible follow-up questions. 

4.What data do we collect from Users of our website?

4.1. Get in contact 

If you contact us via the contact details mentioned on our website [www.agent-love.com], we process your personal data (name, contact details such as e-mail address and phone number as well as your inquiry) for the purpose of processing and responding to your request. The legal basis is the fulfilment of our contractual obligations pursuant to Art 6 para 1 lit b GDPR or our legitimate interests pursuant to Art 6 para 1 lit f GDPR in swift responding to possible follow-up questions. 

4.2.Social Media

You can interact with us on our social media pages by commenting on our posts, reacting to them (eg using the “Like” button), sharing them, or sending them to other users. We process your interactions, your username and personal data of invited third parties (if applicable). These data may also be processed by the social media platforms. In this case, we and the respective platform are joint controllers according to Art 26 GDPR. For more information about data processing carried out by the platforms, please refer to the following links: 

• Instagram: https://help.instagram.com/155833707900388 
• Meta (Facebook): https://www.facebook.com/privacy/policy/ 

We process your personal data to answer your questions, give you the opportunity to express yourself, respond to your opinions or feedback and to promote our services. Therefore, the processing is based on both our and your legitimate interests pursuant to Art 6 para 1 lit f GDPR or the fulfilment of our (pre-)contractual obligations pursuant to Art 6 para 1 lit b GDPR. 

4.3. Usage data

During your visit of our website, we automatically process the following technically necessary data (Sec 165 para 3 TKG): 

• IP address
• data about your device
• referrer URL
• name and version of your web browser
• session ID
• logfiles
• date and time of your access to a (sub-)page on our website as well as data on interactions with the website (number of visits and duration of stay)

Your web browser is transmitting this data to us when you access our website. We process this data solely to provide the website, improve our services, ensure data security and enhance ease of use. In case of security breaches, errors or malfunctions, this data enables us to restore the usual usability of the website more quickly. Thus, these processing activities are based on your legitimate interests pursuant to Art 6 para 1 lit f GDPR. 

4.4. Cookies

Cookies are small text files that are stored on the device of a website visitor, provided the visitor’s browser settings allow it. These text files contain domain-bound information that may be read again at a later time. Cookies enable our website to store important data to provide you with our services and make the use of our website more comfortable. Some cookies remain on your device until you delete them or until they expire. They allow us to recognize you the next time you visit our website. 

There are cookies that require your consent before they can be stored on your device. Additionally, there are cookies that can be set without your consent as they are strictly necessary to provide our services:

• Essential cookies: We use technically necessary cookies on our website to display the website and enable flawless usage of it. The data processing is required for data security and abuse prevention and is based on our legitimate interests pursuant to Art 6 para 1 lit f GDPR in conjunction with Sec 165 para 3 TKG.
• Functional cookies: Functional cookies allow a website to remember certain information that affects the way a website appears to the user, such as your preferred language or region. The data processing is based on your voluntary consent pursuant to Art 6 para 1 lit a GDPR in conjunction with Sec 165 para 3 TKG.
• Analytics cookies: We use web analysis services to determine the number of visitors and observe how visitors behave on our websites. Additionally, they help us improve the functionality of our website. The data processing is based on your voluntary consent pursuant to Art 6 para 1 lit a GDPR in conjunction with Sec 165 para 3 TKG.
• Marketing cookies: We use marketing cookies to track visitors on websites. The aim is to display advertisements that are relevant and appealing to the user. The data processing is based on your voluntary consent pursuant to Art 6 para 1 lit a GDPR in conjunction with Sec 165 para 3 TKG.

You can find a complete list of cookies in the cookie banner. The cookie banner automatically appears when you visit our website the first time. You can also access the cookie banner through the link [“Cookies”] in the footer of the website. If you have chosen settings that include providers who transfer data to countries without an adequacy decision according to Art 45 GDPR and without suitable safeguards according to Art 46 GDPR, your consent also applies to this. There is a risk that your data transmitted in this way may be subject to access by authorities in these third countries for control and surveillance purposes, and no effective legal remedies are available against this.

You can change or revoke your consent at any time without giving reasons and with effect for the future, e.g., by clicking on the link [“Cookies”] in the footer of the website. You can click on [“Accept all”] or [“Decline”] to accept or reject all cookies that require your consent. You can also customize your cookie settings individually by clicking on [“Settings”]. 

5. Recipients of personal data

We keep the circle of recipients of your data deliberately small: We disclose your personal data (User’s name as well as profile data of the Mission) to other users of our app in order to perform our services. Furthermore, to operate our website and app, we use IT service providers who may also have access to personal data to provide the respective IT services. These data processors only process your data on our behalf, based on our instructions and to provide the mentioned services. We have concluded data processing agreement pursuant to Art 28 GDPR with all our data processors.

Moreover, we may disclose your personal data to the following recipients (if necessary): 

• to external third parties to the extent necessary based on our legitimate interests (e.g., auditors, collection agencies, insurance companies in case of insurance claims, legal representatives in case of legal matters, etc);
• to courts, authorities and other public bodies to the extent legally required (e.g., tax authorities, data protection authorities, Chamber of Labor, etc.).

Your personal data will not be disclosed to any other third parties for their purposes without your consent. If personal data is transferred to recipients in third countries outside the EU, and there is no adequacy decision by the European Commission according to Art 45 GDPR for the respective third country, the transfer will be based on suitable safeguards pursuant to Art 46 GDPR or, if applicable, based on your consent for specific purposes.

6. Retention periods

In general, we store your personal data only as long as we need it for the fulfilment of the respective purposes mentioned above. When we no longer need your personal data, we will either delete it from our systems or anonymize it so that you can no longer be identified. 

Regarding the usage data when using our app, we generally store it for a period of one year. We generally process the registration and account data as long as the User has an active account with us or you (the User or the Mission) request deletion. 

Regarding contact inquiries, we store your personal data for a period of six months to respond to possible follow-up questions. A longer storage period applies if there is a subsequent business relationship or due to legal retention obligations or for defense against legal claims, only. 

Regarding the usage data when using our website, we generally store it for a period of one year. 

Regarding the duration of data processing of cookies, there are two categories: session cookies and persistent cookies. Session cookies are automatically deleted when you exit our website. Persistent cookies, on the other hand, remain on your device until either their predefined expiration date or until you manually delete them in your browser. We use such cookies to re-recognize you when you visit our website again. In most cases, we store these cookies for a few days. Longer retention periods apply only when necessary to ensure the easy and optimal use of our website. Data originating from cookies that require your consent are also stored until you revoke your consent, provided it happens before the expiration date of the respective cookie.

We store your requests as a data subject for 18 months. This is without prejudice to cases in which longer storage is required for legal disputes, requests from the competent authorities or under applicable law.

7.Data security

We do our best to make your use of our app as secure as possible. Thus, we comply with the provisions of Art 32 GDPR to ensure the confidentiality and security of your personal data and have implement appropriate technical and organizational security measures.

8. Data subject rights

You have the right to access the personal data we process about you as data controller (Art 15 GDPR). Moreover, you have the right to rectify incorrect data and delete your data (“right to be forgotten”, Art 16, 17 GDPR). You may also have the right to restrict the processing of your personal data (Art 18 GDPR) and the right to receive the data you have provided to us in a structured, commonly used and machine-readable format (“data portability”, Art 20 GDPR). Furthermore, you can revoke your voluntarily given consent to the processing of personal data at any time with effect for the future (Art 7 para 3 GDPR). 

Moreover, you have the right to object (Art 21 GDPR) to the processing of personal data at any time if there are reasons arising from your particular situation. 

You also have a right to lodge a complaint with the competent supervisory authority. In Austria (Art 77 GDPR), this is: 

    Austrian Data Protection Authority
    Barichgasse 40-42
    1030 Vienna

    E-mail: dsb@dsb.gv.at

Before lodging a formal complaint or in case of any questions regarding your personal data, you can contact us at data@agent-love.com. To make it easier for you to exercise your data protection rights, we have created request templates that you are welcome to use. You can find the templates here:

• Request for deleting my personal data (download PDF)
• Request for accessing my personal data (download PDF)

9.Final provisions: 

As we continuously develop and improve our services, we may adapt this privacy policy from time to time. We will provide the currently valid version of the privacy policy on our website for retrieval. We recommend checking the current version regularly.